Last updated: 21 March 2024


This Privacy Policy applies to all users of our Website, mobile sites, and related software applications and describes our policies and procedures on the collection, use and disclosure of Your information when you use the Service and tells You about Your privacy rights and how the law protects you.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

The purpose of this Privacy Policy is to set out how, when and why Gourmet Foods collects and utilises your Personal Information so as to be compliant with the Protection of Personal Information Act 4 of 2013 (“POPI”).


In this Privacy Policy, unless the context indicates otherwise any reference to the singular shall include the plural, and vice versa; reference to any gender shall include reference to the other gender; and a natural person shall include a juristic person and vice versa.

For the purposes of this Privacy Policy capitalised words have meanings as assigned hereinbelow:

  • Company refers to Gourmet Cape Distributors Foods (Pty) Ltd ta Gourmet Foods, 1 Killarney Avenue, Killarney Gardens, Milnerton, 7441 Western Cape, South Africa, and includes references to “we”,”our’ and “us”
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • Personal Data/Information is any information that relates to an identified or identifiable individual.
  • Service refers to the Website and any supply and information derived therefrom.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Gourmet Foods website which is accessible at:
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Gourmet Foods collects personal information which relates to you (“Personal Information”) as follows:

3.1 Personal Data which is provided by you:

While using Our Service, We may ask You to provide Us with certain information that can be used to contact or identify You. This personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, Province, Postal code, City

3.2. Usage Data/Data received automatically from Your use of the Service:

When you visit, interact or utilise the Service, Usage Data is collected automatically.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

  • Cookies: We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.
  • For more information on how You can delete Flash Cookies, please read “Where can | change the settings for disabling, or deleting local shared objects?” available at
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session

Cookies Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

Type: Persistent

Cookies Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

Type: Persistent

Cookies Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit the Cookies section of our Privacy Policy.


Gourmet Foods may use Personal Data/Information for the following purposes:

  • To provide/administer/analyse and/or maintain our Service,;
  • To improve our Service and conduct research;
  • To manage Your Account:
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To communicate with You: inclusive of sending you information about our Services; new, special offers and general information about other goods, services and events which we offer;
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of insolvency, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • To comply with legal obligations and legal processes and to protect Our rights, privacy, safety, or property, and/or that of our affiliates, you, or third parties;
  • For other purposes: Your Personal Information may be utilised for other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.


In certain circumstances We may provide Your Personal Information to third parties without further notice to you, unless required by law:

  • Service Providers: In order to assist Us in meeting business operational needs and perform various functions and services, We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.
  • For business transfers: Should We be involved in strategic transactions, reorganisation, insolvency and such, We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, and such entity that controls, is controlled by or is under common control with Gourmet Foods. Our affiliates may then use the Personal Information/Data shared in a manner which is concistent with this Privacy Policy.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.


Your Personal Data will only be retained by Gourmet Foods for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

Gourmet Foods will retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.


Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.


Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You have reason to believe that a child under the age of 18 has provided Us with Personal Data, please contact Us. If We become aware of such notification we shall investigate such notification and if appropriate we shall take steps to remove that information from Our servers. If You are older than 13 but under 18, you must have permission from a parent or guardian to utilise our Service.


Our Service may contain links to other websites that are not operated by Gourmet Foods. If You click on a third party link, You will be directed to that third party’s site. The information that you share with that third party’s site will be governed by the specific privacy policies and terms of service of that Third Party Site and not by Gourmet Food’s Privacy Policy.

Gourmet Foods assumes no responsibility for the content, privacy policies or practices of any third party sites or services and You are responsible for contacting the Third Party Sites directly for information relating to their privacy policy.


Our Privacy Policy may be updated from time to time. When such changes or updates occur, an updated version will be posted to this page and will be evident by changes to the “Last Updated” date.


If you have any questions or concerns not raised in this Privacy Policy, You can contact us via:


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Gourmet Food Distributors was established in 1999.

Managed by a vastly experienced management team that have been involved in various food businesses, ranging from food manufacturing, through to restaurants, to end user supply, we have an intricate knowledge of all our customer’s needs.

Gourmet Food Distributors has grown on the back of our outstanding service levels and sound business principles. At the core of our company philosophy is our unwavering commitment to service excellence, and to exceed our customer’s expectations by providing quality, value and service. Values of integrity and trust are particularly important to our organisation, and are at the forefront of our relationship with our suppliers and customers.

As well as re-investing heavily in the company to stay ahead of our customers’ requirements, we have taken the strategic decision to align ourselves to the hospitality industry as opposed to the distribution industry.

Our dedicated group of enthusiastic employees are always eager to tender to all your catering needs. Accompanied with a Sales Team that are helpful, friendly, efficient and knowledgeable, and our constant competitive pricing, we are totally focused on your requirements and we offer you the widest range of specialised ingredients tailored to your specific needs.

We understand that your success equates to our success.



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